Serving Los Angeles Area Homes

Call or Text: (818) 740-3772

Toll=Free: (888) 577-8912

Terms of Service

Effective Date: June 9, 2026

1. Company Information

Brookstone Cleaning is a division of Cyber Synergy Group, Inc. Contact: (818) 740-3772, (888) 577-8912, [email protected].

2. Acceptance of Terms

By using our website, requesting quotes, booking services, or communicating with us, you agree to these Terms and our Privacy Policy.

3. Eligibility

You must be at least 18 years old to purchase services. You must be 18 years of age or older to use this SMS service.

4. Services

Services may include standard, deep, recurring, move-in/move-out, Airbnb, and add-on cleaning services. Scope is limited to services specifically purchased.

5. Estimates and Pricing

Quotes are estimates and may be adjusted for size, condition, clutter, buildup, pets, accessibility, or additional requested work.

6. Deposits

A 50% deposit is required to reserve an appointment. Deposits are credited toward the final invoice. Deposits are refundable only if cancellation occurs at least 48 hours before service.

7. Cancellation Policy

48 hours notice is required. First late cancellation: 50% charge. Additional late cancellations: 100% charge. Excessive cancellations may result in termination of service.

8. Arrival Windows

Appointment times are estimated. Arrival may vary due to traffic, prior appointments, staffing, weather, or emergencies.

9. Access and Lockout Policy

Clients must provide safe access. Lockouts, incorrect codes, inaccessible properties, or denied entry may result in charges up to the scheduled service amount.

10. Property Conditions

Unsafe, hazardous, biohazardous, hoarding, pest-infested, or structurally unsafe conditions may result in refusal or termination of service.

11. Deep Cleaning and Move-Out Limitations

Deep cleaning and move-out services do not guarantee restoration of damaged, stained, worn, painted-over, permanently discolored, or deteriorated surfaces.

12. Customer-Supplied Products

Brookstone Cleaning is not responsible for adverse results caused by customer-supplied cleaning products or equipment.

13. Pets

Clients are responsible for securing aggressive animals. We are not liable for pet behavior except in cases of gross negligence.

14. Satisfaction Guarantee

Concerns must be reported within 24 hours. We may offer touch-ups, credits, or other remedies at our discretion.

15. Property Damage Claims

Claims must be reported within 48 hours. We must be given a reasonable opportunity to inspect and remedy verified damage before reimbursement is considered.

16. Payments and Chargebacks

Final payment is due upon completion. Customers agree to contact Brookstone Cleaning before initiating chargebacks and allow reasonable dispute resolution efforts.

17. Recurring Services

Recurring services continue until cancelled. Pricing and schedules may be modified with notice.

18. SMS, Calls, and Email Communications

By providing contact information, you consent to receive calls, emails, and SMS messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Carriers are not liable for delayed or undelivered messages.

19. Photo and Video Authorization

We may document work areas before and after service for quality control, training, dispute resolution, insurance, or operational purposes. Personally identifying information will not be intentionally disclosed without consent.

20. Keys and Access Devices

Clients providing keys, lockboxes, garage codes, or access devices do so at their own risk. Liability is limited to direct damages caused by proven negligence.

21. Third-Party Services

We may use payment processors, scheduling platforms, CRM systems, communication providers, analytics tools, and automation services.

22. Intellectual Property

All branding, content, graphics, logos, text, and website materials are protected intellectual property.

23. Prohibited Uses

Users may not misuse the website, submit false information, interfere with systems, or engage in unlawful activity.

24. Limitation of Liability

To the fullest extent permitted by law, total liability shall not exceed the amount paid for the service giving rise to the claim.

25. Disclaimer of Warranties

Services are provided on an 'as-is' and 'as-available' basis without warranties except as expressly required by law.

26. Indemnification

Customers agree to indemnify and hold Brookstone Cleaning harmless from claims arising from unsafe property conditions, violations of law, or breaches of these Terms.